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Ezelsbruggetjes > Marketing en Communicatie > Elementen voor een goed gesprek!

Elementen voor een goed gesprek!

 Ezelsbruggetjes: Elementen voor een goed gesprek! LSD
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Bedankt James




Mnemonic Devices > Learning > Listen: Lost art of hearing and understanding


Listen: Lost art of hearing and understanding

 Mnemonics: Listen: Lost art of hearing and understanding

Listening might be defined as the lost art of hearing and understanding what someone is saying. Each letter of the word LISTEN will guide you toward becoming a better listener
L.I.S.T.E.N.

When the very word itself is used as an acronym, each letter in the word brings up another word.
L - Listen carefully. Give undivided attention to what the person is saying.
I - Additional Information may be all that is needed. The person may not have all the facts or may not know all of the resources available. The counselor must be sure that information is given, not advice.
S - Summarize frequently to assure understanding, keep on the track and check what is being told.
T - Try to understand. Ask yourself, "Do I understand what he is trying to say?"
E - The person must be Encouraged to think of different ways of handling the problem. Encourage alternatives. He has the problem, has thought about it in greater detail than the counselor, and may have arrived at a solution. He may only be seeking confirmation of that solution.
N - Above all, the counselor must Not give advice. The objective of Counseling is to lead the individual to his or her own solution.

Summary:
L Listen
I Give additional Information
S Summarize
T Try to understand
E Encourage alternatives
N No advice


Thanks to Cornelis Frekken
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